Reports to: Chief Strategy Officer
Location: Remote, Position located Eastern Time Zone except New York
Type: Full time, Exempt in a work from home office environment

Commitment to Inclusion
We encourage diverse candidates to apply. As a firm that drives culture, we aim to build welcoming, inclusive workplace, and reflect the world’s diverse people and voices both internally and externally to ensure success in our commitment.

Overview
Paradise is seeking a talented Account Director to join our Account team and become a Partner for Good! You will play a crucial role in managing creative services and production projects for assigned clients. This position offers an excellent opportunity for growth and development in a fast-paced and collaborative environment.

Character Traits
Extremely organized, proactive, self-starter with an upbeat, positive, “can do” attitude, flexible to change, ability to adapt and adjust to a variety of situations, a problem solver, accountable, troubleshooter and resourceful. Must possess a strong work ethic and take pride in the quality of your work. Demonstrate willingness to learn and grow as opportunities are presented.

Position Summary 
The goals of a Paradise Account Director are aligned with the needs of our team and the job role responsibilities. As the Account Director, you will work in lockstep with leadership and other account team members to account for all Paradise client work, relationships, and services. 

You are the primary accountable and responsible client relationship team member, ensuring client work is delivered with a strategic mindset, forward-thinking approach, on time, on budget, and according to specifications from conception to completion from all departments. You will serve as the client’s voice and advocate internally and identify the correct team members to ensure client success. Additionally, you’ll provide ongoing innovative solutions, new scopes of interest, and challenges to your clients.

The Account Director is accountable for the whole financial health of the clients and company, including the implementation of the full client contract and scope. This includes profitability, budgets, budget tracking, and invoice tracking in your book of business. You are accountable for the retention of your book of business, as well as the growth.

As part of the Account Director role, you will also be responsible for the management of your team. You are responsible to ensure your team communicates cohesively, follows SOPs, chain of command, job descriptions, and achieves day-to-day responsibilities. You’ll look to ensure your team is operating efficiently and with accountability, delivering the best possible client services and leveraging our internal cross-functional teams at the right time, with clarity, and collaboratively. You are responsible to set a professional tone, with positive intent, and an open mindset when working and communicating with both your team and cross-functionally. A primary function of your role is to identify bandwidth, areas of workflow to streamline and to set your team up to scale and grow, adding more clients and services to your book of business.

Responsibilities

• Responsible for client success/key aspects of clients/accounts – client relationships, budget, campaign strategy, scopes of work, project briefs and ensuring the strategic plan (including messaging strategy) is executed effectively, on time and on budget.
• Oversee client communications and meet with clients on regular basis, while fostering a strong relationship with both clients and internal teams.
• Responsible for managing the workflow of your assigned accounts. This includes identifying efficiencies, gaps, developing processes and streamlining.
• Accountable for managing all aspects of your clients while managing agency profitability.
• Lead client planning – develop timelines and milestones and lead the entire process. Manages/coordinates all departments involved as well as client involvement. Present plan to client and stakeholders upon completion.
• Monitors clients’ Key Performance Indicators and Performance Metrics, based on predetermined annual benchmarks/goals, and determines opportunities to improve performance or where we are performing well.
• Leadership, ownership, and ultimate accountability for the success of Paradise’s relationship with Clients and support team.
• Ability to coordinate and work with other agency teams to ensure the best possible communications and delivery for the client.
• Responsible for forward planning – able to take the lead and responsibility for Client Services and Delivery teams to manage and head off any problems. Or determines when to pull the management team together to plan for dealing with any issues before they happen.
• Sets and manages the expectations of the client and the team in terms of agency deliverables.
• Seeks to always uphold the agency process and actively encourages and ensures the members of Client Services and Delivery teams adhere to the process.
• Leads and communicates clearly with internal teams to successfully execute campaigns and projects based upon client objectives and to keep campaigns/projects on schedule.
• Identify business development/growth opportunities within account portfolio.
• Lead development of client campaign and project case studies, which include award submission entries.
• Lead, mentor and motivate direct reports.
• Responsible for coordinating and communicating and outlining the scope of services for the annual renewal process; Primary point of contact with the client for all communication during the renewal process.
• Able to maintain and set agency internal standards, ensure strategy and creative work presented is on strategy and is an appropriate response to the brief. This includes the development of the creative brief.

Qualifications

• BA/BS degree in marketing, advertising, communications or relevant, equivalent experience required. (Thorough knowledge of the principles of advertising, marketing and media.)
• 10+ years of account management experience.
• Experience with tourism, attractions, hospitality and/or DMO/CVB clients a definite plus.
• History of successfully building / managing senior level relationships.
• Proven negotiation skills with clients and agency partners and a track record of selling creative work and growing businesses.
• Excellent public speaking skills and experience.
• Experience with all types of marketing such as Creative, Digital, Social, PR, Media.
• Experience using analytics and data to successfully drive innovative and strategic marketing solutions.
• Experience presenting agency concepts to clients and guide clients to well-considered responses and requests.
• Experience with any of the major agency project software systems, such as Workamajig.
• Proficient in the Google suite of products and all Microsoft Office Suite, especially Excel and PowerPoint.

Attributes for Success

• Ability to manage multiple projects in a fast-paced, deadline driven environment.
• A relentless attention to detail and a passion for quality; strong organizational skills, excellent problem-solving and critical thinking skills.
• Strong interpersonal skills.
• Excellent communication skills required.
• Must possess a complete understanding of agency traffic procedures.
• Demonstrated ability to manage deadlines.
• Demonstrated account leadership, initiative, and willingness to assume greater responsibility.
• Understand the elements of a strategic marketing communications plan and be able to actively lead its generation.
• Thoroughly understand the challenges facing clients so that a respected strategic partnership is developed with the clients.
• Demonstrated effectiveness in agency and client management and the ability to ensure quality agency service on one or more accounts.

Did we just describe you?

Send your information to nkaylor@paradiseadv.com.