Careers
Join us and make an impact
The 5 C’s
The core values of a partner for good
Community: We know that what we do will impact communities for generations.
Care: We serve others with compassion and courteousness.
Culture: We instill pride for our workplace and our people.
Communication: We ensure that everyone is heard, understood and valued.
Curiosity: We foster an atmosphere of learning, creativity and innovation.
Voluntourism with purpose
Paradise is proud to offer its team members GOODcation, a company “voluntourism” program to award employees with a week of paid time off to give back, and also be a tourist, in communities where help is needed most.
Rooted in Paradise’s mission as a Partner for Good, GOODcation allows team members to dedicate one fully paid week (five days, four nights) to volunteer their time among carefully selected communities and causes. Applicants are encouraged to choose volunteer efforts that would create meaningful impact for the community, such as aiding in disaster recovery, providing essential supplies, restoring public spaces, or supporting local tourism relief and revitalization initiatives. These immersive voluntourism experiences place employees on the front lines with empathy, compassion, and resilience. Team members also have time to be a tourist, exploring and contributing to the local economy of the selected communities.
Open Positions
We’re always on the lookout for talented marketing and communications professionals, so check out these open positions or drop us a line directly.
Account Coordinator
Reports to: Account Supervisor or Account Director
Location: Remote, Position located Eastern Time Zone except New York, California and Illinois
Type: Full time, Exempt in a work from home office environment
Commitment to Inclusion
We encourage diverse candidates to apply. As a firm that drives culture, we aim to build welcoming, inclusive workplace, and reflect the world’s diverse people and voices both internally and externally to ensure success in our commitment.
Overview
Paradise is seeking a talented Account Coordinator to join our Account team and become a Partner for Good! This role is key within the Account team, supporting all assigned accounts. You will play a crucial role in supporting multiple accounts and work closely with internal teams (Creative, Media, Public Relations, Social Media, Digital) to ensure that all projects are completed according to specifications, on time, and within budget. This position offers an excellent opportunity for growth and development in a fast-paced and collaborative environment.
Character Traits
Extremely organized, proactive, self-starter with an upbeat, positive, “can do” attitude, flexible to change, ability to adapt and adjust to a variety of situations, a problem solver, accountable, troubleshooter and resourceful. Must possess a strong work ethic and take pride in the quality of your work. Demonstrate willingness to learn and grow as opportunities are presented.
Position Summary
The goals of a Paradise Account Coordinator are aligned with the needs of our team and the job role responsibilities. This position will focus heavily on project coordination, ensuring operational efficiency, and maintaining attention to the detailed specifications required for successful campaign execution. The Account Coordinator will support multiple accounts and work closely with internal teams (Creative, Media, Public Relations, Social Media, Digital) and account leads to ensure that all projects are completed according to specifications, on time, and within budget.
As the internal hub of our accounts, you are the frontlines of Paradise, working side-by-side with colleagues on the development and implementation of projects. You understand the client’s business; develop and nurture positive, sustainable relationships and ensure that the work is both productive and results-driven. An Account Coordinator provides consistent direction to internal teams, while successfully supporting all aspects of producing a project from concept development to product completion and billing.
You are responsible to set a professional tone, with positive intent, and an open mindset when working and communicating with both your team and cross-functionally.
Responsibilities
Account Management
- Responsible for opening, coordinating and executing all assigned jobs/projects for assigned clients. Projects/Jobs may consist of advertising campaigns, websites, video/photo production, collateral production, reports, etc.
- Assist with the flow and coordination of multiple projects from conception through completion, reporting, final delivery and invoicing.
- Accountable for project coordination and ensuring details in project management platform (Workamajig) are accurate.
- Ensure that project milestones are met on time and that any changes in specifications are communicated and managed efficiently.
- Provides clear, timely feedback and direction in Workamajig, meeting follow-ups and recaps.
- Regularly update your supervisor with the status of each project through detailed reports, regular meetings, and proactive communication of any issues that may arise.
- Regularly communicate status of all projects by means of weekly meetings, status reports and daily updates to appropriate team members.
- Track and monitor all deliverables closely, ensuring they meet client specifications and internal quality standards / Proof all projects against client standards.
- Maintain accurate records of projects, communication, approvals, budget worksheets, etc.
- Assist in gathering information, assigning and preparing reports.
- Has basic knowledge of client organizational structure, profitability model, and category competitive set.
- Save documents to server in appropriate client folders.
- Maintains a weekly status report on all client projects.
- Occasional face-to-face client contact.
- Positively contributes to company culture every day.
- Other duties as assigned.
Budget and Billing Coordination
- Support the management of the budget for each project, ensuring that all costs are accurately tracked and aligned with client expectations.
- Collaborate with internal teams to ensure that estimates and billing are accurate and sent on time.
- Maintain detailed records of project budgets, expenditures, and invoices to ensure accuracy and transparency.
- Review all invoices to ensure appropriate back up documents (signed estimates, proof of purchase/run, etc.) are included.
Qualifications
- Bachelor’s Degree in Marketing, Advertising, Communications, or relevant field, or equivalent experience.
- Minimum 2 years of experience in account or project management, with agency experience preferred.
- Experience with project management systems (e.g., Workamajig), Google Suite, and Microsoft Office Suite (especially Excel and PowerPoint).
- Demonstrated experience managing schedules, budgets and project workflows to meet strict deadlines.
- Proficient in ensuring the quality and accuracy of client deliverables, with an emphasis on specifications and approval processes.
- Detail-oriented, organized, and able to juggle multiple tasks and projects at once.
- Excellent communication skills with the ability to articulate complex information clearly and concisely.
- Proactive problem-solver, able to identify issues early and resolve them efficiently.
Attributes for Success
- Highly Organized: Capable of coordinating/managing multiple projects at once with a strong focus on timelines and specifications.
- Operationally Savvy: Knowledgeable in process management, tracking details, and ensuring all steps are followed.
- Proactive & Solution-Oriented: Excellent at troubleshooting and taking the initiative to resolve issues before they impact the project.
- Attention to Detail: Extremely organized, proactive, self-starter with an upbeat, positive, “can do” attitude, flexible to change, ability to adapt and adjust to a variety of situations.
- Effective Communicator: Can articulate project requirements clearly to teams to keep everyone aligned.
- Team Player who helps contribute however needed.
Did we just describe you?
Send your information to nkaylor@paradiseadv.com.
Director of Operations
Reports to: President
Location: Florida preferred (Remote flexibility within Eastern Time Zone)
Type: Full-time, Exempt
Overview
Paradise Advertising & Marketing is seeking a highly strategic and systems-driven Director of Operations to join our executive leadership team. This role owns the operational framework of the agency, ensuring the systems, processes, resource planning, project workflows, and financial operations required to scale efficiently and profitably are fully aligned across all departments. Reporting directly to the President, this individual will work across Account Management, Creative, Media, PR, Social, Go-To-Market and Finance teams to ensure the agency operates at peak performance—delivering high-quality work, on time and on budget, while maximizing profitability and efficiency.
Position Summary
The Director of Operations is responsible for leading and optimizing the agency’s operational infrastructure:
- Project management and workflow systems
- Resource and capacity planning
- Billing and financial workflow alignment
- Operational reporting and performance metrics
- Systems ownership, including Workamajig
This role leads a team of Project Managers and operational support staff while influencing all departments to ensure projects are delivered efficiently, profitably, and at the highest level of quality. The Director of Operations is accountable for agency-wide efficiency, scalability, and financial performance, ensuring that operational execution supports both creative excellence and business outcomes.
Key Responsibilities
Operational Leadership & Process Optimization
- Own and evolve the agency’s operational framework to support scalable growth and improved efficiency.
- Develop, implement, and enforce standardized processes across all departments.
- Identify operational gaps and bottlenecks; implement solutions that drive continuous improvement.
- Build and maintain operational playbooks, workflows, and best practices.
- Ensure seamless integration between departments, fostering accountability and collaboration.
Project Management & Workflow Oversight
- Lead and mentor a team of Project Managers and operational support staff.
- Ensure all projects are properly scoped, opened, tracked, and closed within Workamajig.
- Establish and enforce project management standards, including timelines, documentation, and approvals.
- Oversee workflow across departments to ensure projects are delivered on time, on budget, and aligned with strategic goals.
- Maintain consistency and quality in project execution across all teams.
Resource & Capacity Planning
- Lead agency-wide resource planning and capacity management in partnership with department leaders.
- Forecast workload and staffing needs to ensure optimal utilization and avoid over/under-resourcing.
- Align staffing plans with project scopes, timelines, and financial targets.
- Balance workload across teams to maximize efficiency and team performance.
- Provide visibility into capacity, utilization, and staffing risks to leadership.
Revenue, Financial Operations & Profitability
- Partner closely with Account Management and Finance to align project execution with KPIs, revenue and profitability goals.
- Oversee billing workflows to ensure timely, accurate invoicing aligned with project delivery.
- Monitor project financial health, including scope adherence, burn vs. budget, and margin performance.
- Improve contract-to-billing workflows, ensuring financial data integrity across systems.
- Support financial forecasting, revenue planning, and SOW alignment.
- Drive improvements in utilization, billability, and revenue realization.
Systems Ownership & Optimization
- Serve as the executive owner of Workamajig, including configuration, process governance, and optimization.
- Ensure data integrity, consistency, and usability across all operational systems.
- Identify and implement system enhancements or integrations to improve efficiency and visibility.
- Train and support teams to ensure strong adoption of systems and workflows.
- Leverage systems to create transparency into project status, financials, and performance.
Performance Measurement & Reporting
- Own operational KPIs and reporting across the agency, including:
o Utilization and capacity
o Project health and delivery timelines
o Forecast accuracy
o Billing timeliness and accuracy
o Budget vs. actual performance
o Revenue realization and profitability - Develop dashboards and reporting frameworks that provide real-time visibility into performance.
- Deliver regular operational insights to the executive team to inform decision-making.
- Use data to drive continuous improvement across workflows and processes.
Cross-Department Collaboration
- Work closely with Account Management, Creative, Media, PR, Social, and Finance to ensure alignment.
- Facilitate communication and collaboration to ensure seamless delivery of integrated campaigns.
- Support onboarding of new partners and internal teams from an operational perspective.
Leadership & Team Development
- Lead, mentor, and develop direct reports, fostering a high-performing and accountable team.
- Establish clear performance goals and provide ongoing feedback and coaching.
- Promote a culture of operational excellence, problem-solving, and continuous improvement.
- Remove barriers that impede team success and proactively identify solutions.
Strategic Contribution & Agency Growth
- Contribute to agency growth initiatives by ensuring operational readiness for new business.
- Support pitch teams with staffing models, workflow strategies, and operational planning.
- Align operational capabilities with long-term agency vision and scaling plans.
- Provide leadership with insights on how operations can drive competitive advantage.
Character Traits
- Highly organized, systems-oriented, and detail-driven
- Strategic thinker with strong executional discipline
- Proactive, solutions-oriented, and adaptable
- Strong leadership presence with the ability to influence across teams
- Collaborative and partner-focused mindset
- Accountable, resourceful, and results-driven
Qualifications / Experience / Requirements
- 10–15+ years of experience in operations, project management, or agency leadership roles
- Proven experience managing cross-functional teams within an advertising or marketing agency
- Strong expertise in project management and workflow systems, preferably Workamajig
- Experience overseeing resource planning, capacity management, and utilization
- Strong understanding of financial workflows, billing processes, and profitability management
- Demonstrated ability to scale operations in a growing organization
- Deep understanding of integrated marketing workflows (Creative, Media, Digital, PR, Social)
- Experience with operational reporting, dashboards, and KPI management
- Exceptional communication, leadership, and problem-solving skills
- Ability to translate operational strategy into measurable business outcomes
- Proficiency in Google Suite and Microsoft Office
How to Apply: Interested candidates should submit their resume, cover letter, and portfolio of work that demonstrates strategic thinking and leadership in tourism marketing to rwebb@paradiseadv.com.
Compensation: Competitive salary commensurate with experience, plus benefits.
Go-To-Market/Business Development Director
Reports to: Senior Vice President, Strategic Partnerships and Marketing
Location: Remote/Work from Home or St. Petersburg HQ Office-Based (Not in NY or CA)
(Preferred Locations: Major U.S. Tourism Hubs, Within One Hour to a Major Airport)
Travel: Estimated 20% of travel in this role
Commitment to Inclusion
We encourage diverse candidates to apply. As a firm that drives culture, we aim to build welcoming, inclusive workplace, and reflect the world’s diverse people and voices both internally and externally to ensure success in our commitment.
Why Join Us?
Paradise is dedicated to driving tourism success and economic impact for destinations nationwide. We blend creativity, data-driven strategies, and deep industry expertise to create award-winning campaigns that generate results. As Go-To-Market/Business Development Director, you will play a key role in shaping our agency’s future, driving aggressive revenue growth, and expanding our impact on tourism economies across the U.S.
Character Traits
Extremely organized, proactive, self-starter with an upbeat, positive, “can do” attitude, flexible to change, ability to adapt and adjust to a variety of situations, a problem solver, a “hunter,” accountable, troubleshooter and resourceful. Must possess a strong work ethic and take pride in the quality of your work.
Position Overview:
The Go-To-Market/Business Development Director is a highly motivated, results-driven business development growth leader and marketing professional who plays a vital role in the agency’s efforts to drive new revenue by pursuing and securing new clients within the tourism, CVB, and economic development sectors by building a more scalable, insight-driven new business engine.
Beyond business development, this role is responsible for strengthening how the agency defines, packages, and communicates its value to the market, ensuring alignment between prospective clients’ needs, brand positioning, and business development efforts. He/she will focus on identifying high-value opportunities, fostering strategic partnerships, and leading the agency’s robust Request for Proposal (RFP) response process.
In addition, as part of the Go-To-Market team, this role will support in the execution of the agency’s omni-channel marketing and communications plan, focused on positioning the agency as a leader in tourism marketing and destination promotion.
Key Responsibilities:
- New Business Development: Identify, develop, and aggressively pursue new client opportunities, actively searching for leads, developing (or managing) the pipeline, and securing high-value accounts within the tourism, CVB, and economic development sectors.
- RFP Response Management: End-to-end leadership of the agency’s RFP response process, ensuring competitive positioning and compelling proposals that showcase the agency’s capabilities. This includes continuous improvement of core messaging, boilerplate content, and storytelling to increase efficiency in a way that's also responsive to what the RFP marketplace demands most often.
- Strategic Industry Engagement: Cultivate and maintain relationships with key decision-makers in tourism organizations, destination marketing groups, and economic development agencies to generate opportunities and long-term partnerships.
- Agency Positioning & Promotion: Plan, attend, and leverage industry networking, conferences, industry events, and thought leadership initiatives to promote the agency’s expertise and establish its presence in key markets. Collaborate with SVP, Strategic Partnerships & Marketing on agency marketing and promotion activities including, but not limited to content, perspectives, and points of view that elevate the agency’s authority and relevance in the marketplace by distribution through the agency’s website, social media, and content development.
- Collaborative Leadership: Work closely with the agency’s leadership, strategy, and creative teams to align service offerings with client needs and emerging industry trends. Provide market feedback to inform campaigns, content strategy, and channel investments that improve lead quality and reduce reliance on traditional sales tactics.
- Market Intelligence: Stay informed on industry trends, challenges, and emerging opportunities to proactively position the agency as a solutions-driven partner. Bring insights from prospects and clients back into the agency to refine positioning, offerings, and messaging.
- Case Study Development: Develop client and campaign case studies for RFPs and agency promotional opportunities. Build and refine core business development materials that improve consistency, clarity, and effectiveness across all business development efforts.
- Proposal & Pitch Development: Craft compelling presentations, proposals, and pitches that effectively communicate the agency’s value proposition and drive decision-making among the agency’s target audiences.
Qualifications & Experience:
- Minimum of seven years of experience in business development, sales, or growth marketing, preferably (not required) within tourism, destination marketing, economic development, marketing, or media sectors.
- Strong knowledge and experience of the RFP process and developing winning proposals.
- Demonstrated success in identifying, pursuing, and closing new business opportunities and translating market insight into positioning, messaging, or go-to-market improvements.
- Exceptional communication, presentation, and negotiation skills, with a persuasive and relentless approach to business development.
- Highly motivated self-starter with the ability to work independently while collaborating effectively with internal teams.
- Able to travel for industry events and other business development opportunities.
- Passion for the tourism industry and a deep understanding of the economic impact of destination marketing.
How to Apply:
Interested candidates should submit their resume and cover letter to mmoore@paradiseadv.com.
Compensation: Competitive salary commensurate with experience, plus benefits.
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