Commitment to Inclusion

We encourage diverse candidates to apply. As a firm that drives culture, we aim to build a welcoming, inclusive workplace, and reflect the world’s diverse people and voices internally and externally to ensure success in our commitment.

Location

Remote work from home location in the US (excluding California and New York)

Position Summary 

• The Client Operations Manager is supervised by the VP, Creative Operations with dotted-line responsibility to both the CFO/COO and the CAO/Corporate Controller and works closely with all departments within the agency to contribute to the operational and financial success of the agency.
• The position is ultimately responsible for the accurate and timely invoicing of all client projects.

Character Traits.

• Extremely organized, resourceful, and a proactive self-starter with an upbeat, positive, “can do” attitude. 
• Problem solver and troubleshooter who holds themselves accountable. 
• Ability to adapt to shifting priorities. 
• Possess a strong work ethic and take pride in the quality of their work.
• Excellent internal and external communications skills with great attention to detail.
• Comfortable working on cross-functional teams. 

Responsibilities

Support the complete billing cycle of each job—from opening jobs to Client invoicing—by supporting Client Services, Media, and Project Management team members. 

For assigned accounts:

• Open jobs in Workamajig. 
• Management of client-approved estimates. 
• Assist Project Management in monthly billing preparation. 
• Lead the preparation of Monthly Reports for assigned Clients.
• Prepare invoices and submit them for payment when prompted. 
• Complete billing by the 10th business day of each month for the prior month. 
• Communicate all invoice changes/updates to CAO and Corporate Controller daily.
• Prepare bi-weekly un-billed billed reports and AR reports.
• Update established budget trackers for assigned accounts.
• Keep current on Workamajig updates/upgrades.
• Contribute to process improvements.
• Attend weekly internal status meetings.
• Attend client meetings as requested. 
• Other related tasks as assigned.

Qualifications

• 2-to-3 years experience (including internships)
• Experience in an advertising, marketing, or media agency, preferably as Billing Specialist, Traffic Coordinator or similar.
• Proficient with Workamajig or similar platforms. 
• Working knowledge of Google Sheets.

Apply to

• Rosemary O’Toole, VP, Creative Operations (rotoole@paradiseadv.com)