About the job

Commitment to Inclusion
We encourage diverse candidates to apply. As a firm that drives culture, we aim to build welcoming, inclusive workplace, and reflect the world’s diverse people and voices both internally and externally to ensure success in our commitment.

Overview

Paradise, a full-service marketing firm, is seeking a an organized individual to join the Client Services team. This position will focus heavily on marketing plan and marketing project management, ensuring operational efficiency, and maintaining attention to the detailed specifications required for successful advertising and marketing campaign execution. This position will manage projects for multiple accounts and work closely with internal teams (Creative, Media, Public Relations, Social Media, Digital) and clients to ensure that all advertising and marketing campaign projects are completed according to marketing plan needs and specifications, on time, and within budget.

Key Characteristics

Plays a critical role in executing a marketing plan by ensuring that projects, campaigns, and marketing assets are delivered on time and aligned with strategic goals. To be effective in this role, they should have knowledge and expertise in the following areas:

1. Marketing Strategy & Planning

• Understand marketing fundamentals (branding, messaging, target audience segmentation, etc.).
• Familiarity with marketing funnels and customer journey mapping.
• Knowledge of different marketing channels (digital, traditional, experiential, etc.).
• Ability to align projects with business objectives and KPIs.

2. Project & Process Management

• Proficiency in project management methodologies (Agile, Scrum, Waterfall).
• Ability to create and manage timelines, workflows, and marketing calendars.
• Strong coordination skills to align teams (creative, content, media, sales).
• Knowledge of marketing asset development and approval processes.
• Experience with project management tools (Workamajig, Asana, Monday, Trello, Wrike, Basecamp).

3. Marketing Asset & Campaign Execution

• Understanding of marketing production workflows (creative, copy, design, and video production).
• Knowledge of digital asset management (DAM) systems.
• Ability to manage the deployment of marketing materials across channels.
• Familiarity with advertising platforms (Ad Servers, Google Ads, Meta, LinkedIn, etc.).

4. Data & Performance Tracking

• Basic knowledge of analytics (Google Analytics, social media insights, CRM dashboards).
• Ability to track project performance against marketing objectives.
• Understanding of A/B testing and performance optimization.

5. Communication & Collaboration

• Ability to work cross-functionally with teams (creative, sales, media, leadership).
• Strong stakeholder management skills to align with leadership and external vendors.
• Problem-solving skills to address roadblocks in campaign execution.

Day to Day Responsibilities

• Oversee and manage the day-to-day operations of assigned accounts, ensuring that all marketing plan projects are executed based on the agreed-upon scope, specifications, and timeline.
• Act as the marketing plan fulfillment lead for projects, ensuring that all creative, media, and digital teams are on track and meeting deadlines.
• Track and monitor all marketing plan deliverables closely, ensuring they meet client specifications, vendor specifications, and internal quality standards.
• Collaborate with the Group Director to ensure efficient workflow and coordination of multiple marketing plan projects from initiation through final delivery and invoicing.
• Maintain comprehensive documentation of all marketing plan project phases, including project briefs, timelines, approvals, budgets, and communications.
• Use project management tools to track progress, manage resources, and communicate with internal teams. Familiarity with tools such as Workamajig is required.
• Regularly update the Group Director with the status of each marketing plan project through detailed reports, regular meetings, and proactive communication of any issues that may arise.

Client & Internal Communications

• Serve as one of the primary points of contact for clients, ensuring all communication is clear, consistent, and meets their expectations.
• Coordinate with internal teams to ensure marketing plan briefs and specifications are understood and followed accurately.
• Maintain a strong relationship with clients and internal teams to foster collaboration, communication, and alignment throughout project execution.
• Assist the Group Director with client communications, presenting campaign results, and advising on next steps.

Quality Assurance

• Ensure all client-facing materials meet specifications by reviewing and proofing content for accuracy, consistency, and adherence to project requirements.
• Perform quality checks on creative deliverables, ensuring they are aligned with the project brief and meet the client’s desired outcome.
• Ensure that marketing plan project milestones are met on time and that any changes in specifications are communicated and managed efficiently.
• Assist in the development of the creative brief, ensuring it is thorough and fully addresses all client specifications.

Budget and Billing Management

• Manage the budget for each marketing plan project, ensuring that all time, expenses and costs are accurately tracked and aligned with approved client expectations.
• Collaborate with internal teams to ensure that estimates and billing are accurate and sent on time.
• Maintain detailed records of marketing plan project budgets, expenditures, and invoices to ensure accuracy and transparency.

Campaign Tracking & Reporting

• Monitor marketing plan and specific campaign performances through established KPIs, regularly tracking and reporting on marketing plan and specific campaign metrics, deliverables, and client satisfaction.
• Provide insights to the Group Director to help optimize marketing plan and specific campaign deliverables and adjust strategies as needed based on results.
• Prepare and deliver monthly reports on marketing plan and specific campaign performance, budgets, and client feedback to the Group Director and clients.

Other Operational Tasks

• Maintain detailed records of all marketing plan and specific campaign projects and communications, including internal approval processes and client feedback.
• Manage marketing plan and specific campaign project timelines to ensure the accurate and timely delivery of all campaign assets.
• Regularly attend meetings, both internal and external, to support project execution, agenda development, and post-meeting follow-up (Group Director leads client calls).
• Ensure that all team members have access to the right project documentation and information needed for successful marketing plan and specific campaign execution.
• Positively contributes to the company culture.
• Willing to take on additional tasks as needed to meet team goals.

Qualifications

• Bachelor’s Degree in Marketing, Advertising, Communications, or relevant field, or equivalent experience.
  5+ years of experience in advertising, marketing account or marketing project management, with agency experience preferred.
• Comprehensive knowledge of marketing asset specifications across multiple channels, including print, digital, video, email, CRM, CMS, and social media. Must understand formatting, resolution, file types, aspect ratios, and platform-specific best practices to ensure seamless execution and delivery of marketing campaigns.
• Experience with project management systems (e.g., Workamajig), Google Suite, and Microsoft Office Suite (especially Excel and PowerPoint).
• Demonstrated experience managing marketing budgets, schedules, and project workflows to meet strict deadlines.
• Proficient in ensuring the quality and accuracy of client deliverables, with an emphasis on specifications and approval processes.
• Detail-oriented, organized, and able to juggle multiple tasks and projects at once.
• Excellent communication skills with the ability to articulate complex information clearly and concisely.
• Proactive problem-solver, able to identify issues early and resolve them efficiently.

Submit your resume to Rudy Webb: rwebb@paradiseadv.com